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Do I have to call from the phone I am trying to unlock?

No! You can call from any telephone, as long as you have noted down the details of the mobile you wish to unlock.

How exactly do I enter the code obtained from your platform?

Turn off your phone and take out the SIM card. Turn the phone back on and enter the code. The code I've been given contains letters - how do I enter these? + - Push * twice P - Push * three times W - Push * four times # - The # key!

How do I get my IMEI number?

Turn on the telephone you wish to unlock, and dial *#06# from the keypad. The IMEI number will be displayed on the screen

What information will I need before I place my call?

You will need: Your IMEI number(see above), The network the phone is currently locked to, and the phone model number. Optionally, you can enter your mobile phone number, in order for us to log your call incase you are calling from a witheld number.

My code didn't seem to unlock the phone!

Don't panic!! There can be many reasons for a code not to unlock the phone. Most commonly there was either an error in the IMEI number you provided, or you gave the wrong network the phone is currently locked to. Sometimes there are other reasons why the code you were given will not work first time, so don't hesitate to email us so that we can find a resolution for you. Please provide us with at least..the number you called from, and the IMEI number (double checked (*#06# on the keypad)) the model number, the network it is locked to, and the code you were given You will NOT need to pay again!

How many attempts do I get to unlock the phone?

You have 5 attempts to enter the code, so please dial carefully! However, we only recommend you try your code twice and if you have a problem please email us. If you enter the code incorrectly five times your phone must be unlocked via a cable. This is not a service we presently offer. The phone will continue to work as before with the network it is locked to.

I got the message "You have entered an invalid model number"

As stated in Step 2 of our "3 step unlock" process, you must check the list of supported handsets before placing your call. If your handset is not listed, unfortunately, we will be unable to generate you an unlocking code. This also waives your right to compensation, as stated in our Terms and Conditions.

What phone handsets are supported by your system?

The following Nokia phones are supported (phones with trailing "i" or "e" also supported)